Returns & Exchanges
At Chilly's, we want you to be completely satisfied with your home comfort purchase. If you are not happy with your item, you may return or exchange it within 30 days of delivery in its original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original boxes.
Ship the Package
Drop off your package at any authorized carrier location and keep the tracking receipt for your records.
Receive Refund or Exchange
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing